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Recent News & Press Coverage

Our members help us generate news and fuel meaningful engagement with industry press on a daily basis. The ASCII ‘In The News’ page highlights recent ASCII wins on both the company and member fronts. Make sure to check back here frequently to get access to all the latest developments and community insights.



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ASCII Resident Expert Article: How to Use Phone Surveys to Improve Customer Satisfaction, Channel Insider, July 14, 2011, by John Hlavac

Thursday, July 14, 2011

Are you interested in taking your proactive customer contact to the next level while at the same time gathering important strategic and tactical customer information. A simple telephone survey may be your answer. Here's a look at a few best practices to make telephone surveys work for your business. Read More....

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